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John Murphy is a Business Intelligence Analyst at Fred. Olsen Cruise Lines since March 2022. Prior to this role, John served as a Professional Services Consultant at Awaken Intelligence from January 2021 to March 2022, focusing on voice analytics and customer training. John has extensive experience at AXA from September 2005 to January 2021, holding various positions including Workforce Planning Platform & Data Manager, where John led technology implementation, and Claims MI Reporting and Development Manager, responsible for data delivery and analysis for claims operations. Additional roles at AXA included Business Application Data & MI Manager, Senior MI Analyst, Planning and MI Analyst, MI Analyst, and Training Officer. Earlier experience includes a position as MEWS Support Officer at Christian Salvesen. Educational background includes attendance at Alderman Blaxill School from 1996 to 2001.