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Duncan Day specializes in product operations and customer success, currently serving at Frase since March 2021, where responsibilities include testing software, managing support tickets, and enhancing customer onboarding experiences. With a background in product development as an iOS developer at Building Mobile Apps and previous roles at companies like Squadle, Inc. and GoPetie focusing on customer success and UX improvements, Duncan has a solid foundation in both technology and customer service. Additional experience includes content creation in sports journalism for platforms such as USA TODAY Sports Media Group and FanSided, bolstered by a Bachelor's degree in Journalism from USC Annenberg School for Communication and Journalism.