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Susana Afonso is an experienced professional in customer service and corporate communications, currently serving as Customer Service Supervisor at FragranceX.com since February 2021, following a role as Customer Service Specialist. Prior experience includes working as a Corporate Communications Specialist at Fort Myer Construction Corporation and a Concur Implementation & Administrator at Infineon Technologies. Susana began the career at Accenture as a Financial Analyst, contributing to the NOKIA/Microsoft Mobile project by creating monthly reports and conducting audits. Academic credentials include a Master of Arts in Professional and Business Communication from La Salle University and a Bachelor's degree in International Relations from Universidade do Minho.