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Andrew Root has a diverse work experience in various roles spanning over several years. Andrew is currently working at Fragomen as a Lead Knowledge Management Specialist since 2022. Previously, Andrew worked at InTech Solutions, Inc. as an Information Technology Service Delivery Manager from 2021 to 2022, where they played a significant role in leading and developing teams, improving processes, and achieving high customer satisfaction. Before that, Andrew worked at Fragomen as an Information Technology Support Supervisor from 2017 to 2021, where they provided supervision and support in IT operations. Andrew also has experience working at Geek Squad, where they held multiple roles such as Geek Squad Covert Fulfilment Agent, Sales Support Manager, Services Manager, Geek Squad Manager, and Deputy of Counter Intelligence. In these roles, Andrew demonstrated their expertise in resolving technical issues, managing teams, achieving sales targets, and providing excellent customer service. Overall, Andrew Root has a strong background in IT support, management, and customer service.

Andrew Root obtained an Associate's degree in Computer and Information Sciences and Support Services from Pasco-Hernando State College. From 2019 to 2021, they pursued their Bachelor of Business Administration (BBA) degree with a focus on Business, Management, Marketing, and Related Support Services at the University of Central Florida.