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Carolyn Westlake has extensive experience in complaint management and regulatory affairs, currently serving as Manager of Complaint Intake at FP Canada since November 2016. Prior roles at FP Canada include Team Lead of Investigations, Senior Investigator, and Investigator. Prior to FP Canada, Carolyn Westlake worked at the Law Society of Ontario from November 1999 to October 2016, holding positions such as Complaints Resolution Officer, Complaints Officer, Regulatory Law Clerk, and Administrative Compliance Representative.