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Gerald Martin is a seasoned Process Development Engineer and Operations Trainer at BullsEye Telecom since April 2015, specializing in the creation of business rules, process flows, and training for the integration of new vendors and solutions. Previous roles include Advanced Resolution Center Manager, where a multi-tier support team was established for enhanced technical issue resolution, and Repair Team Lead, where significant improvements in call metrics were achieved. Prior experience at Windstream Communications encompassed management of a 24/7 call center and handling escalations, while earlier tenure at Cavalier Telephone involved overseeing executive and circuit escalations. Gerald Martin holds an Associate of Arts degree in Information Technology from Seminole State College of Florida.