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James Scott is a seasoned financial services professional with experience in fraud prevention and customer relationship management. Currently serving as a Fraud Specialist at Founders Federal Credit Union since May 2023, James focuses on the internal investigation and prevention of card fraud, efficiently handling fraud claims. Prior to this role, James worked as a Branch Relationship Banker at Zions Bank from August 2021 to March 2023, where a strong emphasis was placed on building trust and delivering personalized financial services to clients. James began a career in customer service at Publix Super Markets, working from December 2016 to April 2021, where responsibilities included providing exceptional customer service, problem-solving, and team leadership to ensure an optimal shopping experience.