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Chidinma Egesi is an accomplished customer service professional with extensive experience in enhancing customer satisfaction and operational efficiency. Currently serving as a Customer Service Representative at Fouani Nigeria Ltd. since March 2021, Chidinma has successfully increased customer satisfaction and loyalty by 25% and contributed to a 15% rise in sales through effective communication and support. Prior experience as a Secretary at Bulletin International Limited from April 2017 to February 2021 involved improving team efficiency by 35% and expertly managing schedules to optimize daily operations. Chidinma holds a Bachelor's degree in Accounting from the University of Benin.