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Roger Peterson boasts extensive experience in service management within the manufacturing sector, currently serving as Service Manager at Fosber America, Inc. since July 2000. Key achievements include the implementation of automated service reporting and interactive field service scheduling, significantly enhancing operational efficiency. Previously, as Upgrades Manager, Roger established the upgrades department and successfully managed software updates and machine overhauls, achieving impressive sales volume in 2018. Earlier roles include providing technical support to a diverse customer base and installation of new equipment. Prior to Fosber America, Roger worked at Moore Response Marketing, where responsibilities involved leading press operations and ensuring quality printing output. Roger holds a Bachelor's degree in Business Administration with a focus on Organizational Leadership from the University of Wisconsin-Green Bay and an Associate's degree in Electrical Mechanical Technology from Northeast Wisconsin Technical College.