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Craig M. is a seasoned technical support professional with extensive experience in network operations and engineering, currently serving as a Sr. Technical Support Engineer at Fortress Solutions since March 2018. Previous roles at Verizon included Principal Engineer and RSAM Project Manager, where Craig M. led initiatives to enhance network element availability and coordinated repair efforts between various teams. With over 20 years of experience at Verizon, Craig M. also provided critical support for Fiber-to-the-Premise operations and served as the Central Office Portable Test Set Committee Chairperson. Craig M. holds a Bachelor of Arts in Communications with a Broadcast Emphasis from William Paterson University and an Associate of Arts in Broadcast Journalism from County College of Morris.