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Minhaj Omar is an experienced professional in customer success and operations, currently serving as a Customer Success Manager at Fortius since November 2021, previously holding the position of Customer Success Executive. From May 2020 to September 2021, Minhaj functioned as an Operations Controller at Kuehne+Nagel. Minhaj's career began at Hastings Direct, where from May 2017 to October 2019, significant achievements included maintaining a 45% static retention rate and coaching team members to enhance sales retention rates while specializing in customer complaints and retentions for car insurance policies. Minhaj also contributed to reducing policy cancellation rates by leading investigations into policy setups. Early experience includes serving as a Health and Safety Steward at Leicester City Football Club from September 2014 to September 2017. Minhaj holds a degree in Pharmaceutical and Cosmetic Science from De Montfort University, completed in August 2019.