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Kiani Love, MBA, currently serves as a Product Analyst at Fortis Talent, where responsibilities include collaborating with cross-functional teams to gather requirements and provide data-driven insights, leading to increased accuracy and timeliness in invoice reconciliation and program fulfillment. Previously, Kiani worked as a Resolution Manager at Gallagher Bassett, consistently exceeding production targets and maintaining high data accuracy while delivering exceptional client service. Additional experience includes roles at Zurich North America, Ally, Allstate, Avant, and PeopleScout, showcasing a strong background in claims management, customer service, and recruitment. Kiani holds a Master of Business Administration from Purdue Global and a Bachelor of Arts in Communication from the University of Illinois Urbana-Champaign.