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Carl Lavender is a skilled technical professional with extensive experience in technical support and account management within the cybersecurity industry. Currently serving as a Federal Technical Account Manager at Fortinet Federal since August 2022, Carl previously held the role of Technical Support Engineer at Fortinet, where responsibilities included providing technical support for a full range of products. Carl's experience also includes a brief tenure at Palo Alto Networks as a Technical Support Engineer, where case management and customer configuration support were key duties. Prior roles include Senior NOC Analyst at Masergy, focusing on network monitoring and proactive problem identification. Carl holds an Associate's degree in Network and System Administration from Dallas College Mountain View Campus, earned between 2014 and 2016.