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Derek Wilson is an accomplished professional with extensive experience in customer success and operations. Currently serving as Director of Digital Customer Success at Forrester since August 2017, Derek has held various roles within the company, including Senior Manager and Sr. Analyst positions. Prior to that, Derek worked at People's United Bank from January 2015 to July 2017, where the focus was on advancing the Workplace Banking program and improving branch sales through strategic initiatives. Derek's career also includes a managerial role at Papa Gino's, where efforts were concentrated on enhancing revenue and profitability through customer experience and staff development. Additionally, Derek started a career in recruitment with Barton Associates Inc. and holds a Bachelor of Science in Marketing from the University of Massachusetts Dartmouth, earned between 2006 and 2011.