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Ruby Gill has extensive experience in operations and service management, currently serving in multiple roles including Product Operations and Head of Service Delivery at Form3 since August 2020. Prior to this, Ruby held significant positions at IHS Markit from December 2014 to June 2020, including Business Relationship Manager and Head of Global Incident & Major Incident Operations. Ruby's earlier roles include Major Incident Lead at FIS, Major Incident Manager at T-Systems International GmbH and TNT, and various management positions at Lloyds Register, Barclays Wealth Management, and Santander - Produban, focusing on incident management and service improvement throughout the career.