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Maribel Pena brings extensive experience in technical support and IT administration, currently serving as a Computer Support Analyst at the Forest Preserve District of DuPage County since April 2015. Responsibilities include providing technical assistance for various devices, configuring software applications, and ensuring system updates through tools like Kaseya and Active Directory. Previous roles include Technical Support Specialist at Smartek Innovative Solutions and Technical Support Analyst at Aurora University, where Maribel focused on both onsite and remote support for hardware and software issues. Maribel's broad skill set is complemented by a solid educational background in Computer and Internetworking Technologies, Business Administration, and various IT certifications.