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Frances Montgomery possesses extensive experience in customer service and office management, currently serving as a Customer Service Representative at Cullman County Commission since December 2020. Previously, Frances held the position of Office Coordinator at Advanced Heat Treat Corp. for over twelve years, gaining proficiency in Visual Shop and Global Shop, as well as skills in front office management, invoicing, shipping, purchasing, human resources assistance, accounts receivable, and customer service. Earlier roles include Receptionist/Insurance Clerk at Dr. Kim's office, where responsibilities encompassed appointment scheduling, payment processing, and general office duties, and Head Cashier & Assistant Vault Clerk at Handy City, overseeing a team of cashiers and training new employees in customer service.