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Susan Case has over 23 years of work experience, starting in 1998 as a Technology Assistant at Wayland Union Schools. Susan then worked as a Network Systems Analyst at Belwith International from 2001 to 2003. From 2003 to 2005, they held the position of Implementation & Training Specialist at Optimal Solutions, Inc. Susan then joined Godfrey-Lee Public Schools in 2005 as the Director of Technology, where they worked until 2011. Susan'smost recent role is as the Director of Technology at Forest Hills Public Schools, where they have been working since 2011.

Susan Case obtained their Bachelor of Science degree in Business Administration with a minor in Business Management from Cornerstone University. Susan attended the university from 2005 to 2009.