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Manish Agarwal is an experienced professional in technical support and IT management, currently serving as SMTS, L2 Support Lead at Ford Pro since June 2023. Prior to this role, Manish worked as a Technical Support Analyst at Tact.ai from July 2021 to June 2023 and as a Technical Support Engineer at Trilogy from May 2020 to February 2021, gaining expertise in Active Directory Administration and DNS management. Manish also held the position of Assistant Manager BI Specialist at SYMSAFE SYSTEMS, providing technical support on Power BI and SQL Server. Other notable experiences include working as a Senior MIS Analyst at Converse Placement Services and an Executive in Customer Service at Bharti Airtel, along with a project internship at Philips Electronics India Limited. Manish holds an MBA in Marketing and IT from The IIS University and a B.Tech in Electronics and Communications from The ICFAI University, Dehradun.