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Jan Erik Sorensen is a seasoned professional with extensive experience in customer success and technical support within the technology sector. Currently serving as a Senior Customer Success Architect and previously as a Senior Technical Account Manager at Forcepoint since July 2018, Jan Erik provides critical services to major accounts for Forcepoint products. Prior roles include Principal Technical Support Engineer at Forcepoint, Executive Vice President at The Prague Society for International Cooperation, and Senior Consultant at EVRY ASA, where responsibilities encompassed managing security incidents across various services. Additional experience includes positions as a Systems Consultant at Eterra AS and Merkantildata AS, focusing on network management and migration of email solutions. Jan Erik's career began as a Consultant at the Direktoratet for Sivilt Beredskap, emphasizing client/server and network responsibilities. Educational credentials include coursework in Project Management, Oracle SQL, and software development from EDB Skolen.