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Janne-Pekka Piispanen has extensive experience in customer relations and service management, currently serving as a Customer Relations Manager at Fonum since November 2017, where responsibilities include leading partnerships and developing customer service initiatives. Previously, Janne-Pekka held various roles at Fonum, including Service Manager, Group Manager, and Insurance Specialist, focusing on customer service enhancement, insurance processes, team leadership, and training. Prior experience includes a Sales role at Fortum, where Janne-Pekka developed sales models, and a Service Specialist position at LEAD Henkilöstöratkaisut Oy, providing IT solutions to corporate customers. Early career roles also include customer service and sales positions at Posti Group Oyj and Enia Oy. Janne-Pekka is pursuing a Bachelor of Engineering in Information Technology at Metropolia University of Applied Sciences, expected to graduate in 2025.