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Mark French serves as a Senior Training Specialist at Commerce Bank since September 2000, where responsibilities include designing and facilitating training for Contact Center Customer Service Representatives and Supervisors, as well as assessing skill gaps and developing targeted training courses. Prior experience includes a role as Contact Center Supervisor III, leading a team of 15 in customer support and overseeing quality and sales goal tracking. In addition, Mark French has contributed as an Adjunct Instructor in Operation and Supply Chain Management at Fontbonne University since August 2018, focusing on course planning, organization, and creating interactive learning experiences. Mark French holds a Master of Business Administration in Business Administration, Management and Operations from Fontbonne University and a Bachelor of Arts from Columbia College.