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Nathalie Melançon has vast experience in various roles related to client experience, digital solutions, lecturing, and digital marketing. Nathalie currently serves as the Director of Client Experience and Digital Solutions at Fonds de solidarité FTQ since 2021. Prior to this, they worked as a Lecturer at HEC Montréal from 2018. Nathalie also volunteered at Escouade Numérique starting in 2022. Nathalie held key positions at Intact and Desjardins, serving as a Manager in digital products, digital strategy, and senior advisor in web strategy and e-commerce. Nathalie gained extensive experience in digital marketing during their tenure at TD, where they held multiple senior and managerial positions. Nathalie's earlier career includes roles as a web producer at Igloolik Isuma Productions and an advisor in digital communications at Ex-Centris/Festival Nouveau Cinéma Nouveaux Média/MUTEK.

Nathalie Melançon has pursued their education in several institutions. Nathalie obtained a Master's degree in Communications (Media Studies) from Concordia University. Nathalie also pursued a Diploma of Specialized Graduate Studies (DESS) in Communications Marketing from HEC Montréal. Prior to that, Nathalie completed their Bachelor's degree in Graphic Design at UQAM | Université du Québec à Montréal. The specific years of enrollment for each program are not provided.