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Karolina Paszkowska has extensive experience in customer care and support, having worked at Focus Telecom Polska Sp. z o.o. since June 2018 in various roles including Customer Care Expert, Customer Success Specialist, and Customer Care Specialist. Responsibilities included multi-channel customer support, implementing solutions for clients, analyzing inquiries with advanced IT tools, and collaborating with different departments to resolve customer issues. Prior experience includes IT consulting at Fujitsu Technology Solutions S.P.A., child care at AuPairCare, and several administrative positions involving customer service and office management. Karolina also possesses educational experience in resocialization pedagogy at the University of Lodz and attended De Anza College.