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Daniel Ruiz has extensive experience in technical support and customer success roles, currently serving as Senior Director of Global Technical Support at Flywire since January 2017. Daniel has successfully managed global support teams across various verticals including Healthcare, Agents, and Travel, ensuring high-quality service standards are maintained. Previous positions at Flywire include Director of Application Support Engineering and Senior Manager of Application Support, where Daniel standardized practices and enhanced service delivery within international teams. Prior to Flywire, Daniel held roles at Mobincube and Mobimento Mobile S.L., focusing on customer support and technical management. Educational qualifications include a degree in Computer Programming from IES Abastos and initial studies in Computer Engineering and Medicine at Universidad Politecnica Valencia and Universitat Rovira i Virgili, respectively.