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Shezray Shyhaki is a Customer Experience Specialist at Flytographer since January 2022, with a strong focus on enhancing customer satisfaction through innovative solutions and process improvements. Skilled in Customer Satisfaction Workflow Design, Shezray developed a customized tracking system in Notion to collect and analyze customer feedback effectively. In addition, Shezray completed a UX Design Course and Certification from Concordia University in mid-2023. Previous roles include Escalation & Relocations Specialist and Guest Loyalty positions at Airbnb, where strategic communication and problem-solving were key. Shezray has also contributed as a UX Designer and Writer for an environmental news blog, a Hardware/Software Coordinator at Insight, and as a Client Services Account Manager and Account Coordinator at Rideau Recognition Solutions, demonstrating a consistent commitment to exceptional customer service and relationship building throughout a diverse career.