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Hikaru Otsuka is a skilled professional with extensive experience in technical support and operations management. Currently serving as a Lead Support Engineer at FlyData since October 2018, Hikaru has previously held various roles, including System Operations Support at Japannext Co., Ltd. and Data Specialist at Robert Walters. Notable prior experience at Hewlett Packard Enterprise includes positions as EMEA Shift Lead, Incident Manager, Application Lead, and Production Database Migration – Global Operations Testing Lead. Hikaru holds a Bachelor of Science degree in Computer and Information Systems Security/Information Assurance from De La Salle-College of Saint Benilde, earned between 2005 and 2010.