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Mike Neff is an experienced Help Desk Manager at Florida Virtual Campus, overseeing daily support and service operations for the statewide multi-channel Help Desk since October 1992, and managing a team of seven in Tallahassee. Previously, Mike served as a Library Support Analyst, providing comprehensive support for the library management system and related services. Prior experience includes working as a Library Support Tech at Florida State University, where support was provided to staff and faculty while managing student assistants. Mike holds a Bachelor of Science in Network Systems Operations from the University of West Florida, an Associate of Arts from Tallahassee State College, and attended Florida State University.