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Agustin Di Giano is a seasoned professional with extensive experience in customer experience and operations management. Currently serving as a Customer Experience Strategy Consultant at Electric Kicks since May 2024, Agustin has focused on redesigning company policies to enhance customer satisfaction and optimize operational workflows. As the Customer Success Operations Manager at fluidfreeride since June 2019, Agustin has developed effective customer service strategies and led a team dedicated to timely issue resolution. Previously, as an Account Manager at Hilti Group from August 2015 to December 2019, Agustin cultivated strong customer relationships and identified new business opportunities. Agustin's career also includes a role as Store Manager, where sales targets were set and inventory managed, and earlier experience as an Account Manager at FIAT Argentina, emphasizing strategic account management and client retention. Agustin holds a degree in Architecture from Universidad de Belgrano, obtained between 2010 and 2016.