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Finneus McClain is an experienced professional specializing in customer support and project management, currently serving as a Zendesk Administrator at Calendly since January 2022. Previously, Finneus worked as a ZenDesk Guide Specialist for Modis, where responsibilities included ZenDesk management, technical documentation, and workflow optimization. Prior roles include Project Coordinator at Sage, where oversight of large-scale projects involved coordination among diverse teams, and API Specialist at MailChimp, focused on enhancing customer experience through API support. Finneus began a career in technical support with progressive roles at Concentrix and The Home Depot, accumulating expertise in troubleshooting, team leadership, and operational efficiency. Finneus is currently pursuing a Bachelor's degree in Computer Science at Southern New Hampshire University and holds an Emergency Medical Technician certification from Gwinnett Technical College.