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Lois Sartor is a seasoned professional in customer success management with extensive experience across multiple companies, including Flosum, Clari, Nutrislice, SambaSafety, DevelopIntelligence, Agility Recovery Solutions, VMware, and Sound Publishing. Currently serving as a Senior Customer Success Manager at Flosum since August 2022, Lois previously held a similar role at Clari while also co-leading the Asian Clari Network's Employee Resource Groups. Throughout the career, Lois has demonstrated proficiency in advising customers on revenue operations, managing complex client relationships, and driving customer engagement and satisfaction. Lois has consistently excelled in upselling services, managing contract negotiations, and delivering tailored training programs for high-profile clients. With a solid educational background from Kennesaw State University and Salesforce's Trailhead, Lois displays a strong commitment to supporting clients' strategic goals and enhancing their overall experience.