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The IT and Technical Support Team at Florida Power & Light is responsible for maintaining and enhancing the company's technology infrastructure, ensuring the smooth operation of software applications and systems critical for energy delivery. This team develops innovative solutions, implements security protocols, and provides tiered technical support for internal staff and systems, all while driving agile methodologies to improve efficiency and performance. Their expertise ranges from cloud systems and application development to cybersecurity, enabling Florida Power & Light to stay at the forefront of energy management technology.