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Ingrid R. has extensive experience in facilitation, case management, and behavioral therapy. Currently serving as a Group Facilitator for the City of Miami Beach since 2018, Ingrid enhances parent-child interactions through psychoeducation and positive behavior coaching. Since October 2015, Ingrid has also been a Case Manager at Florida Care Management Services Agency, Inc., focusing on initial assessments and treatment plan preparation. Previously, as a Home Visitor Counselor for The Parent-Child Home Program, Ingrid improved literacy skills for young children from 2014 to 2017. Ingrid's background includes work as a Behavioral Therapist at Lenin & Home Daughter Services, where strategies were developed to manage behavior for individuals with neurological disabilities, and as a Customer Service Representative at Brickell Motors, where outstanding service was prioritized. Ingrid also supported children affected by parental incarceration as a Peer Mentor at St. Thomas University. Ingrid holds a Bachelor's degree in Psychology and a Master's degree in Counseling Psychology from Barry University, as well as an Associate's degree from Miami Dade College.