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Ellie Broom has extensive experience in customer service and operations, currently serving as the Head of Customer Experience at Flooring Superstore since February 2015. In this role, Ellie manages customer interactions and enhances service quality. Prior to this position, Ellie worked as a Transport Service Manager at the same company. Earlier in their career, Ellie held the position of Operations Assistant at Relate from July 2013 to February 2015, contributing to operational efficiency within the organization.