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Irina Gladyshenko currently serves as a Senior Technical Support Engineer at Flocktory, specializing in omnichannel AI-based personalization and automation marketing solutions. Prior to this role, Irina worked at ABBYY, where experience encompassed roles such as Technical Support Engineer and Marketing Operations Specialist, leading the implementation of global marketing activities and managing customer data while ensuring GDPR compliance. Early career experience includes a position as a Front Office Agent at Radisson Blu and participation in the Work and Travel USA program. Irina holds a Bachelor's and Master's degree in Cultural Studies and Business Communications from Moscow Pedagogical State University, along with experience as an exchange student in Business Administration and Management at HOGENT.