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Ana Lugo has held various roles in customer success and customer service operations over the years, demonstrating strong leadership and management skills. Ana has experience in supervising teams, optimizing workflows, and creating training materials. Ana has also been involved in recruitment and onboarding processes, as well as managing multiple teams simultaneously. With a background in content writing and brand ambassadorship, Ana brings a diverse skill set to their current role as Customer Success Operations Manager at FloatMe. Ana holds a B.A. in Theater Arts from Buffalo State University.