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Sweety Joshua is an experienced professional with a robust background in customer experience and learning and development. Currently serving as Director of CX L&D at Flipkart since November 2014, Sweety has previously held significant roles such as Head of Training for Karnataka at Vodafone and Sr. Manager of Customer Experience at Tata Sky Ltd. Earlier career highlights include managerial positions at WorldSpace and BPL Mobile, where Sweety gained expertise in business process quality and training operations. Sweety Joshua holds a Master of Business Administration (M.B.A.) from NOU.