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Avijit Mohapatra is an accomplished professional with extensive experience in customer experience transformation and supply chain management, primarily at Flipkart since August 2015. As Head of Flipkart Customer Experience Transformation, Avijit leads cross-functional teams to enhance customer-facing processes, implement transparent policies, and optimize support operations. Previously, Avijit held strategic roles such as Senior Director and Head of Strategy and Growth, overseeing supply chain innovation and efficiency. Earlier experience includes key positions at A.T. Kearney, focusing on strategy and transformation across various sectors, and a Summer Analyst role at Morgan Stanley Real Estate Fund. Avijit holds an MBA from the Indian Institute of Management Ahmedabad and a BTech in Electronics from the National Institute of Technology Rourkela.