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Hendro Lim has a strong background in operations and customer experience management. With experience in various industries such as e-commerce, ride-hailing, and consulting, Hendro has successfully led initiatives to optimize costs, increase customer satisfaction, and improve operational efficiency. Hendro's expertise in driving operations scalability and implementing strategic initiatives has been instrumental in achieving measurable results across different organizations. With a Master's Degree in Business Analytics and Big Data, Hendro brings a valuable combination of analytical skills and operational experience to the table.