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Michele Cather has extensive experience in customer service across various roles and companies. Currently, Michele serves as a Customer Care Professional at Flinn Scientific, Inc. and as a Customer Service/Sales Representative at Pivotal Home Solutions, with responsibilities that include managing billing agreements and providing robust phone support. Prior roles include Office Manager and CSR at A Mirror Image, where Michele handled client communications and bookkeeping, and Sr. Customer Care Associate at Houghton Mifflin Harcourt, overseeing a high volume of inquiries through multiple channels. Michele's background also includes seasonal customer service at LTD Commodities and Sr. Technical Support at Fiserv, which involved assisting customers with technical issues and leading a team temporarily. Educationally, Michele holds an A+ Certification from CTS Training Center.