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Steven B. is an accomplished professional with extensive experience in customer support and account management, currently serving as a Senior Customer Support Specialist at FlightBridge since March 2020. In this role, Steven B. enhances revenue by developing in-depth product knowledge to create impactful customer demonstrations and improve team performance while overseeing quality assurance and software testing. Prior experience includes over a decade at FlightSafety International as an Account Executive Manager and Customer Support Representative, where responsibilities included scheduling pilot training, managing compliance, and ensuring customer satisfaction. Earlier in Steven B.’s career, a position as Territory Manager at FloorServe Inc. involved optimizing ordering and delivery processes for Lowe’s Home Improvement Centers. Steven B. holds a Bachelor of Business Administration in Marketing from Columbus State University.