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Ryan Sollberger is a seasoned professional in customer success management with extensive experience in the travel and leasing industries. Currently serving as a Senior Customer Success Manager at Flight Centre Travel Group since April 2015, Ryan has effectively championed customer advocacy initiatives to enhance satisfaction and loyalty, proactively retained $5 million in business, and led projects that drive operational improvements. Previous positions include roles as a Customer Success Manager and Assistant Team Leader, where Ryan implemented successful adoption and retention strategies, significantly increasing renewal rates and team revenue. Ryan also possesses experience in leasing from positions at Laramar Group, McCaffery Interests, RMK Management Corporation, and Forest City Enterprises, demonstrating a strong ability to improve occupancy rates, manage client relationships, and optimize financial outcomes. Ryan holds a Licentiate degree in Real Estate from Columbia Southern University and has completed additional studies at Harrington College of Design and Cuyahoga Community College.