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Waqas Mahmood is an accomplished professional with extensive experience in technical support management. Currently serving as a Senior Manager in Technical Support at Flexera, Waqas Mahmood oversees three high-performing teams across EMEA, NAM, and APAC regions, specializing in Software Vulnerability Management, Application Readiness, and Content Support. Previously, Waqas Mahmood held the position of Senior Solutions Specialist and Technical Team Lead at Secunia, where responsibilities included managing post-sales technical support and mentoring team members. Early career experiences include serving as Assistant Coordinator for the Intel(r) Teach Program and working as a Web Hosting Engineer at Hostbreak Web Technologies. Waqas Mahmood holds a Masterā€™s degree in Computer Security Engineering from the Blekinge Institute of Technology and a Bachelor's degree in Computer Science from COMSATS Institute of Information and Technology.