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Brenda Alemán (Hanley) is an experienced professional in client services and escalation management, currently serving as an Escalation Manager at Flexera since November 2021. Formerly with Snow Software, Brenda has honed skills in managing resolution processes and engaging stakeholders effectively. Previous roles include Client Services Program Manager at LiveWorld, where Brenda led agent teams to top performance and developed social media solutions for pharmaceutical clients, and Social Media Consultant at Marsh McLennan Agency, focusing on customer care for Whole Foods Market. Early career experiences at The Advisory Board Company, e-MDs, Bazaarvoice, Still Waters Day Spa, and State Farm Insurance provided a strong foundation in team leadership, customer support, and problem-solving. Brenda holds a BA in Sociology and Psychology from the University of California, Santa Cruz.