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Eilene Mabel Paclijan is an experienced professional in service delivery management and operations, currently serving as a Senior Service Delivery Manager at Concentrix since June 2023. Prior roles include Senior Manager for Operations at iQor from September 2019 to June 2023, Project Manager at Conectys from March 2017 to March 2018, and Operations Manager at VXI Global Holdings between November 2014 and December 2016. Eilene began their career in technical support and customer service, holding positions at VXI Global Services, Stream Global Services, Convergys, Aegis PeopleSupport Philippines Inc., and Concentrix. Eilene holds a degree in Communication Arts from Ateneo de Davao University, earned between 1999 and 2003.