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Shontae Williams is an experienced professional in learning and development, with a diverse background in customer service and staffing. Currently serving as the Learning and Development Manager at FLASH since October 2022, Shontae previously held the role of CX Training and Development Manager at Arrive, where responsibilities included driving recruitment and onboarding processes and creating training documents. Prior experience includes positions as Customer Engagement Specialist, Director of Staffing at Wealth Development Group LLC, and Video Tax Product and Sales Support Specialist at Intuit. Shontae also worked at The Home Depot for over 13 years in various roles, including Associate Support Department Manager and Customer Service Department Manager, overseeing recruitment, training, and employee support. Shontae holds a Bachelor of Science in Business Administration with a concentration in Human Resource Management from DeVry University.