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Jonathan Joy is a seasoned professional with extensive experience in operations and customer support management. Currently serving as a Senior Operations Manager at FLASH since August 2022, Jonathan is responsible for driving operational excellence and leading performance improvement initiatives within the PARCS Support and Flash Warehouse. Prior to this role, Jonathan spent over a decade at Q2, where contributions included building the Enterprise Application Engineer Team, managing escalation and rapid response teams, and fostering interdepartmental collaboration to enhance customer support processes. Jonathan's background also spans various positions in technical support, law enforcement, and IT management, underscoring a well-rounded skill set in leadership, problem-solving, and operational strategy. Jonathan holds a degree in Public Safety Management from St. Edward's University, focusing on organizational communication and conflict resolution.