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Derek Sheck is an experienced IT professional currently serving as a Senior Service Desk Analyst at Flash since August 2021, where responsibilities include providing remote software support and documenting incidents in Salesforce and Freshdesk. Prior roles at Randstad USA involved various levels of technical support, culminating in a position as Senior Software Support Technician. Derek's background includes leadership in customer success at Golden Frog, GmbH, and experience in data security at Data Foundry. Early career positions include roles in the automotive industry and technical support, underpinned by education in Network Security Technology and Automotive Collision & Management Technology from Texas State Technical College Waco.