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Mark Nichols is an experienced operations and customer experience leader with a diverse background spanning over a decade across various companies. Currently serving as the Director of Operations and Interim Director of Operations at Flagstone since April 2023, Mark has also held the position of Director at VITAL CX LTD. since July 2019. As a Strategic Advisor at Nuggets since April 2017, Mark leverages extensive expertise gained from previous roles, including Managing Partner at Neil Ward & Associates UK Ltd. and Director Customer Experience at Zuto. Notable experience includes executive roles at Virgin Mobile USA and Skype, where Mark was instrumental in enhancing customer operations. Mark's career began with leadership positions at Telefonica and O2, solidifying a reputation for driving operational excellence and customer satisfaction.