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Raymond Fales is a seasoned professional with extensive experience in customer success and account management, currently serving as a Customer Success Manager for Mid Markets at Five9. Prior to this role, Raymond worked at AT&T, where positions included Strategic Account Lead III in Industry Solutions and Client Solutions Executive III within the Premier Client Group, along with a role as Senior Sales Executive for the same group. Additional experience includes serving as a Solution Architect II at Telekenex/Netfortis, Sales Engineer at Speakeasy, Inc., and Telecommunications Technician at ESS Technology. Raymond holds a Bachelor of Science in Information Technology from the University of Phoenix and an Associate of Arts in Liberal Arts from West Valley College.